Terms & Conditions

Introduction

These general terms and conditions apply to your purchases on, and your use of, the website www.sarahsandco.com. The terms and conditions constitute an agreement between you and SARAH’S & CO., CR No. 145716. By making a purchase on, and using this website, you agree to the following terms. We, therefore, ask you to read the terms and conditions carefully prior to using our site.

Confirmation

Once we have received an order from you, we will send an electronic confirmation/invoice to your email address as a confirmation of your purchase. It is therefore important that you enter the correct e-mail address when placing an order. We recommend that you save the confirmation as a reference for any future contact with our customer service. The confirmation also serves as your receipt of the purchase.

Shipment and delivery

SARAH’S & CO. handles and delivers your order as soon as possible. SARAH’S & CO. cannot be held liable for deliveries that go over the specified delivery times for the selected delivery method. The specified delivery times cannot be shortened by contacting our customer service. We always do our utmost to keep delivery times as short as possible. Your order is processed immediately after it has been received in our system.

Purchase

To shop with SARAH'S & CO. on credit, you must be 18 years of age or have permission from a parental guardian.

Guarantee

Our products are manufactured to meet SARAH’S & CO. high-quality standards. All products have a 1-year warranty from date of purchase. After this warranty period, all repairs are subject to a service charge. When an object is returned within the warranty period, it will be repaired or exchanged for a new product by SARAH’S & CO., at no extra cost. Repair or exchange will be made within a reasonable time after the object has been returned. If your object has a defect that falls within the scope of the warranty, please contact our customer service by email on info@sarahsandco.com.

SARAH’S & CO. assures the customer that the object has appropriate qualities for usability, reliability, and durability. The SARAH’S & CO. Guarantee does not cover:

  • Defects and damage as a result of loss, theft, fire, water or natural disaster (contact with water should be avoided).
  • Faults or damage caused by improper use, negligence (chock, indents, crushing, wear, scratches etc.) or accidents. 
  • Faults or damage caused by unauthorized repair or modification by a third party without the consent of SARAH’S & CO. 
  • Aesthetic changes, defects and damage due to normal wear and tear (e.g. minor scratches, discolouration of the material etc.)

If you have questions regarding the guarantee, please contact our customer support at info@sarahsandco.com.

Exchanges & Returns

SARAH’S & CO. offers 15 days' full refund. Please note: engraved products and custom made products can not be returned. Full refund applies only if the product has not been used and its conditions are like new. You have the right to exchange your product for another at the same price, at a lower price, or to get your money back. In cases where the product has been used, SARAH’S & CO. is entitled to establish a deduction amount towards melting and gold loss, or to deny the return. The right of cancellation does not apply to sales products. When making a return, you are also liable to inform us about this to avoid any payment reminder fees. SARAH’S & CO. is not responsible for any late payment fees.

The shipment and your responsibility

If you wish to check the status of your shipment, please contact us at info@sarahsandco.com and respond to the questions for us to assist you. As the customer, you are responsible to ensure that the address and user data provided are correct. SARAH’S & CO. is not responsible for situations where the shipment has been returned to SARAH’S & CO. due to incorrect information being provided. In these cases, we will contact you for reimbursement of the additional shipping costs incurred.

Reservation

SARAH’S & CO. reserves the right to cancel an order, without further notice. SARAH’S & CO. reserves the right for any image or text errors on the website, such as errors in description, technical specifications, prices and price adjustments. In case of incorrect price for a product you have ordered, we strive to notify you and wait for your approval of a corrected price before continuing the processing of the order.

Cookies

SARAH’S & CO. uses cookies to improve the look of our website, the range of products we offer and to improve our service to you. The information is used to measure website traffic, purchase flows and what you view in our online store. If you don’t want to allow pages to be saved in cookies, you can change this in your browser settings.

Force majeure

SARAH’S & CO. shall be relieved from damages and other penalties if the performance of the agreement is hindered, obstructed or delayed by any circumstance beyond our control. A relieved circumstance could be government intervention, new/amended legislation, failing to obtain permissions, war, fire, flood, labour market disruption, prohibition, restriction, sabotage, unfavourable transport or weather conditions or non-deliveries from subcontractors, and any criminal activity to which the company is exposed, and which affects its operations.

Contact

The best way to get in contact with us is by e-mail: info@sarahsandco.com
Language
English
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